Please contact us with any questions regarding these policies. Unforeseen circumstances may prevent you from attending a workshop. We understand and will make every effort to work with you.
All cancellations must be e-mailed to: firstname.lastname@example.org Once we have reviewed your request, we will reply to your e-mail as proof of receipt and will work with you to refund or transfer your tuition per these policies.
If you cancel your registration 14 or more days prior to the start date of your class, DJS will refund your tuition lessa $45 administration fee. Refunds are issued by check only and will be mailed to you within two weeks of the cancellation request to the address we have on file. Please confirm that we have your correct mailing address.
If you cancel your registration 13 or fewer days before the start date, or fail to attend a workshop session, we cannot issue a refund. Please note that there are no exceptions to this policy.
Transfer requests 14 or more days prior to workshop start date, the following applies:
Transfer an existing tuition to another workshop. You may transfer one tuition for another workshop free of charge just once. Note that tuition transfers are valid for up to six months from the cancellation date. Please be aware that if you do not enroll in another workshop within six months you will forfeit your tuition.
Transfer request 13 or fewer days prior to workshop start date, the following non-refundable fees apply:
3 – 6 hour workshop transfer $25
8 – 24 hour workshop transfer $50
Metalsmithing 1 and 2 transfer $100
If you need to transfer dates after enrolling, we allow one transfer per workshop. There are no refunds after transfers.
DJS does not refund for Master Series Workshops unless the workshop is cancelled by DJS or the instructor. Note that Master Series instructors organize their workshops one to two years in advance, last minute cancellations are a loss of revenue for them. We also commit to travel expenses and dates with these Masters to assure that we can continue to bring quality instructors to DJS.
Transfer fees allow you to keep your FreeTake option should you choose to repeat a particular workshop.
If you cannot make the transfer date, you will forfeit your tuition and must start the enrollment process again.
DJS will transfer you for free if the scheduled workshop is cancelled by us.
Tardiness or Missed Classes
If you are enrolled in a workshop that has already started and you are going to be late, call or e-mail the studio before your workshop begins. Notifying us in advance allows the instructor to work around crucial information until you arrive. Emergencies resulting in a missed workshop may require you to transfer to another date. Non-emergency absences may result in forfeiture of tuition and loss of the opportunity to retake that workshop. Workshop start times are listed on our website. Our doors open 15 minutes prior to the start of the workshop, please arrive early to check-in and set up your workspace.
Due to the complex technical processes taught, if you miss one hour or less the instructor will help you catch up (time permitting). Inversely, if you miss more than an hour there may be too much information missed that you may need to enroll in a future workshop (space permitting), pay the applicable transfer fee, and start the workshop over. It is up to you to arrange new workshop registration. DJS is under no obligation to guarantee a space in a future class as it is strictly space permitting. You are required to get all transfers scheduled within one calendar year.
DJS instructors make the decision regarding lost workshop time. If time restraints do not allow for this, pay your transfer fee and move into a different session. This allows you to use your tuition as wisely as possible and doesn’t delay a workshop already in progress. We ask that you be respectful of your instructor’s time as well as the other attendees.
Note that refunds are not given after transfers or any missed time as stated above.
If you are interested in a workshop but have not had the chance to check your calendar (or the prerequisites), please call or e-mail us and we will add you to the interested list while you work out the details. Be aware that this does not guarantee your seat, but we will contact you if the session begins to fill. This is a good option for those of us with busy calendars and will save time and confusion. We usually confirm with everyone on the list about a week before the start date to see if their calendar will allow attendance. There are no fees for being placed on the interested list.
Denver Jewelry Studio gives you the opportunity to repeat, for free, most workshops previously taken with the exception of our Master Series and flush setting workshops. There is no deadline for repeating a workshop.
Once you have successfully completed a workshop at DJS, you can get on the FreeTake list for the next session of your choice, space permitting, meaning that we take new enrollments up to 48 hours before the workshop begins. If a workshop has space available, we will begin contacting those on the FreeTake list, in the order they joined the list, and will fill seats accordingly. This usually happens the day before while we are prepping for the workshop. You will need to have your supplies, pay the studio fee, and show up for the entire workshop.
If a workshop fills, or is cancelled due to weather or instructor emergencies, we will e-mail everyone enrolled in the workshop with detailed information regarding next steps.
If you have questions about any of the information contained in these policies, feel free call us, we’ll be happy to answer them for you. Our office hours are Monday, Tuesday, Thursday, and Friday, 9 am – 4 pm Mountain time.